The standard appointment time is 10-15 mins.
If you require a longer appointment (e.g. mental health issues or multiple health issues etc.), please inform the receptionist.

Every effort is made to minimise the waiting time, however, emergencies and some problems do end up taking more time than usual and can disrupt the schedule. You may ring the practice prior to your appointment to check whether the doctor you are seeing is running on time.

You may request an SMS appointment reminder – please see our receptionist.

We appreciates your feedback and suggestions for improved services. A suggestion box is present on the reception counter.

A separate waiting room is available for privacy if needed, please ask the receptionist.


After Hours


The DoctorDoctor Service can be contacted on 8341 1818 or 13 26 60 for after-hours home visits.

Nurse – On- Call for over the phone health information 24 hrs a day 1300 60 60 24 .

A recorded message with all the after-hours information is available by telephoning the practice on 9736 2393 during after-hours.


Home Visits


Home visits can be arranged if you are severely ill and unable to attend the surgery. It would be appreciated if these requests are made prior to 10.00 am. Time is set aside during the week on a regular basis for the doctors to visit patients at home, hospital or special accommodation facilities.


Telephoning Your Doctor


Occasionally, your doctor may be able to take phone calls relating to your health problems if urgent. If not, the doctor will ring you back when available or request you make an appointment.


Repeat Prescriptions, Referrals, and Results


Patients are required to make an appointment for all of these services. These may be bulk-billed should the appointment be exclusively for these services. If you wish to raise another health issue with your Doctor, you may be charged for the consult.




You will be contacted if the GP wishes to see you to discuss results.


Recalls & Reminders


A recall and reminder system is in place to remind you of vaccinations, smears etc. Please advise the staff if you do not wish to participate.


Teaching Of Undergraduate Medical Students


Mt Evelyn Medical Surgery is involved with the teaching of undergraduate medical students from Monash and Melbourne Universities. At times, students from first through to final year attend, you may be asked if a student may sit in or participate in your consultation or even be involved in some of the procedures.

Your permission will always be sought. You can refuse to have a medical student be present during your consultation.